Review of enforcement agent (bailiff) reforms: call for evidence published in November 2018

Responding to the government’s Review of enforcement agent (bailiff) reforms: call for evidence published in November 2018, Russell Hamblin-Boone, chief executive of the Civil Enforcement Association, said: “We are encouraged that the Ministry of Justice has published a balanced report that recognises a cultural shift in the enforcement industry to ensure that people in debt are treated fairly. Although the evidence is now three years out of date, we are concerned that a small number of enforcement agents were acting in a way not reflective of the level of professionalism held throughout the industry. This is one of the reasons that we have established the Enforcement Conduct Board, as an independent oversight body. CIVEA members have stepped up to voluntarily meet all of the recommendations of the Justice Select Committee and will continue to collectively strive towards improving standards further.”