PKO Bank Polski Embraces Technology-First Branch Transformation with Diebold Nixdorf
Warsaw, Poland and Hudson, Ohio – PKO Bank Polski has partnered with Diebold Nixdorf (NYSE: DBD), a world leader in automating, digitizing and transforming the way people bank and shop, to implement the DN Series™ self-service solution to elevate in-branch experiences.
As part of the PKO Koncept project, PKO Bank Polski is leveraging DN Series to create unique branch concepts that combine local traditions and designs with advanced technology. DN Series enhances the technology-driven design of the branch, offering a digitally led, self service solution for customers around the clock. Delivering the most reliable cash recycling system within the most compact footprint, DN Series is powered by an innovative, fourth generation recycling module supported by a comprehensive cash management system and intuitive software. DN Series enables customers to deposit and withdraw a large number of banknotes quickly and conveniently and complete a range of flexible transactions.
PKO Bank Polski’s most recent branch to open is in the revitalized Norblin Factory in Warsaw’s Wola district, where modern designs are met with historical character. With a clear focus on meeting changing consumer needs in one place, the branch supports a customer centric approach that includes comprehensive services, sales advice, education and customer support.
Tomasz Rokita, General Manager – Banking, Poland, at Diebold Nixdorf said: “PKO Bank Polski is leaping ahead on its transformation journey, and we are proud to support the bank as it continues to innovate. DN Series helps PKO Bank Polski elevate its banking strategy and integrate a customer-focused experience across both physical and digital channels. Through proven recycling technology, DN Series will also reduce operational costs while enabling the bank to offer more personalized and secure services to its customers through the self-service channel.”