Intrum returns to DCA market in the UK

Credit management group Intrum has returned to the contingency collections market in the UK.

The company now offers a full UK debt collection service, allowing clients to benefit from its continuous investment in technology and analytics as well as award-winning customer care. The move complements Intrum’s established early arrears, white label and debt purchase services.

UK MD Eddie Nott said there is demand from clients for access to high-quality, bespoke collections systems, technology and customer service on a contingency basis.

“The launch of the UK DCA service means we can provide the full cycle of debt collection services to our clients, from white label early arrears to contingency collections and debt purchase. Clients can be sure their customers are in safe hands, with the market leading customer care for which Intrum is renowned.”

As part of the expansion into the DCA market, Intrum has appointed Emma Hardy as Business Development Manager.

Ian Davies, Intrum UK client and sales director, added: “We are delighted that Emma has joined the team as we expand our range of services. She will be working closely with our existing and prospective clients to enable them to access our collections platform and industry-leading customer care.”