Intrum announces collections and recoveries partnership with Sainsbury’s Bank
Credit management group Intrum UK has signed an agreement to manage the collections and recoveries functions for the Sainsbury’s Bank and Argos Financial Services portfolios.
Under the agreement, Intrum will assume responsibility for collections and recoveries on a white label basis for loan, credit card and store card products.
The deal means the supermarket bank will benefit from Intrum’s bespoke collections technology as well as its award-winning expertise in customer care.
“We are delighted to be working with the Sainsbury’s and Argos brands to deliver a streamlined and progressive collections service,” said Intrum UK Managing Director Eddie Nott. “Our people, systems and technology not only increase efficiency; they deliver the best collections experience for consumers. This means access to a wide range of digital tools as well as individually-tailored customer care at the end of the phone if they need it.”
Intrum’s specialist technology includes propriety software, real-time customer surveys, speech analytics, vulnerability assessments and digital self-service options.