DVLA extends Target Group contract to mark a decade of collaboration
Target Group, the operational transformation, business processing and software provider has announced that the DVLA has extended its contract for Target to deliver Direct Debit servicing into 2024.
Target will continue to provide a hosted, managed, Software as a Service (SaaS) solution that delivers on the government’s objective to allow customers to pay for their Vehicle Excise Duty (VED) by Direct Debit. Since being chosen as a delivery partner in 2014, Target has processed over 100 million direct debit mandates for over 31 million customers.
Following 100% availability and monthly average response times of less than 0.04 seconds, Target’s brief has been extended into 2024, which will mark a decade of collaboration.
John Barker, Chief Executive Officer for Target Group commented: “Our mission is to transform customer experiences. By implementing our SaaS payment collections solution, Direct debit is now the payment channel of choice for a third of UK drivers. VED is a crucial duty the DVLA needs to collect, and working together with DVLA, I’m delighted to say that we’ve played a significant part in making that happen for the last 10 years.. In that time, the numbers have spoken for themselves, and I’m excited to continue this working relationship with the DVLA, helping to keep the country moving.”
Tony Ackroyd, DVLA’s Operations & Customer Services Director, said: “The Direct Debit is a popular option for our customers as it gives them the choice of spreading the cost of vehicle tax across the year. We are pleased to continue working with Target Group to deliver this quick and easy to use service for customers.”