Digital transformation expert joins forces with Bristow & Sutor
The Bristow & Sutor Group has recently partnered with technology expert Andrew Slade, representing the next step in the company’s ongoing commitment to digital transformation.
Andrew Slade has 23 years of experience in IT architecture roles in blue-chip environments, with expertise in both hands-on solution design as well as Head of Architecture team leadership. He has a renowned track record in helping major private and public sector organisations adopt the latest IT capabilities, including shifting to Microservices, Cloud Adoption and DevOps; as well as acting as a Digital Transformation Lead on multiple £10million+ programmes.
On partnering with Bristow & Sutor, Andrew said, “I’m excited to assist the Bristow & Sutor Group to take the next step in digital transformation. Through the adoption of the latest technologies, we can ensure we continue to provide market-leading collection performance, whilst protecting the most vulnerable in society and the reputations of clients.”
The Bristow & Sutor Group comprises of Bristow & Sutor, Debt Recovery Plus (DRP) and Credit Style. In recent times, the business has won several awards for its approach to digital transformation, including recognition for its work alongside customer engagement specialists Webio. Last year, the company implemented WhatsApp Business API as an inbound channel for people in problem debt, which helped customers overcome barriers such as embarrassment or anxiety to find a resolution. 78% of messages received over the past year did not require human intervention and consequently, Bristow & Sutor agents can now handle three times as many cases compared to responding via standard web chat.
Now, by partnering with Andrew, the business is taking its next steps to drive further innovation, aiming to achieve an even more agile, future-proofed and scalable operation that fosters a high-performance culture and working environment. As well as adding significant value to outcomes for clients, the ambition is to excite and engage colleagues, enabling them to realise their full potential.
Paul Lillico, Chief Technology Officer at Bristow & Sutor, added, “We are delighted to be working with Andrew and to expand our knowledge and understanding in this space even further. Despite the success we have already had on our digital transformation journey, we always want to keep improving, to connect better and collect better. We look forward to the impact these latest efforts have on our operational and collections performance, as we continue to deliver exceptional outcomes for clients and support future growth.”
Bristow & Sutor has over 44 years of experience in the collection of local council tax, non-domestic rates and unpaid Penalty Charge Notices (PCNs). The company is one of the UK’s leading players specialising in debt recovery and recently scored a flawless 100% in an independent audit of adherence to the CIVEA enforcement code of practice.