CSA launches new learning website

The Credit Services Association (CSA) has launched a new standalone website to specifically promote its training and apprenticeship services. The CSA LEARNING website aims to educate visitors on how working with CSA can help you to “reduce churn, unlock capability and build capacity” through its training products and specialist apprenticeships standards.

In addition to being the industry trade body for the debt collection and purchase industry, the CSA is an award-winning learning & development specialist and an approved apprenticeship training provider, having recently received the highly sought-after Ofsted Good rating in 2022. It supports its member firms, and employers in wider sectors, to train, improve and assess their workforces in the specialist areas of credit, collections, compliance, counter-fraud, trading standards and debt advice.

Fiona Macaskill, Director of Learning and Development at the CSA commented on the recent launch, “The new website helps firms to see clearly the professionalism and expertise of the learning and development (L&D) side of the CSA. Our aim with CSA LEARNING has always been to ensure that professionals working in our industry and related sectors, have access to the best quality, up-to-the-minute training and development opportunities.”

Colleen Peel, Head of Marketing commented: “Launching a new CSA LEARNING website gives the L&D side of the organisation the space it deserves to promote its portfolio of services to helps firms develop their workforce.  This new website will be an important tool in our continuing work towards championing collections and debt purchase as a highly regarded profession that offers attractive and rewarding career opportunities for all.”

Colleen goes on to say: “Thank you to everyone who helped with the project, including so many of our learners who agreed to share their experiences with us including the benefits working with CSA has brought them both personally and across their organisations.”