Arrow Global launches Portfolio Diagnostic solutions service exclusively for Creditors

Arrow Global, a leading European investor and asset manager in consumer credit, is pleased to announce the launch of its Portfolio Diagnostic Solution to the UK market.

This new product, which is an innovative solution for Arrow’s current client base and potential new lender partnerships, launches in the UK at a time where customer duty and cost of living are at the centre of attention for the credit industry. Arrow will partner with creditors to help them better support their customers through an enhanced understanding of fair-treatment and data solution strategies.

Arrow has one of the most powerful customer behaviour data sets in the UK, having supported customers, optimised strategies and developed effective customer journeys for the past 15 years through valuing, acquiring, and servicing consumer credit with over 10m customer accounts, 35 million individual data records and circa £15bn of assets under management.

This announcement comes at a time where many consumers feel uncertain about their financial security, as the cost of living continues to climb, and the macroeconomic outlook continues to be uncertain. The Portfolio Diagnostic Solution supports creditors by helping them assess risk within their portfolio, designing detailed strategies to help mitigate risk, and ensuring that each customer is treated fairly by suggesting optimised customer journeys with a clear vision to help build better financial futures for all consumers.

Jim Appleby, Arrow UK CEO and CSA Board member, said: “Arrow has a proven track record in underwriting and analytical modelling, and we see a clear gap in the market to provide an expert diagnostic tool for UK creditors seeking industry-leading credit management solutions to support customers. This is a real opportunity for Arrow to work with senior credit professionals to review their portfolios and risk strategies at a time when consumers are under financial strain. Creditors are seeking solutions to support consumers that are facing hardship and I’m excited to offer Arrows expertise in this area, hoping that together we can promote enhanced financial wellbeing across the UK.”