25,000th Trustpilot Review for “Excellent’ MotoNovo Finance
Reviews are an integral part of the car buying process for most consumers as they assess the cars and dealers they are considering. Anything that can enhance a dealer’s reputation has to be seen as a good thing, and as MotoNovo Finance’s Commercial Director Debbie McKay reflects, the experience recorded by over 25,0000 customers is market-leading; “An excellent Trustpilot rating from over 25,000 customers demonstrates MotoNovo’s best-in-class service and is great news for our dealers and us. No other major car finance lender comes even close to a performance that relies upon feedback from verified customers.”
Trustpilot’s customer recognition comes on top of other MotoNovo successes. At the 2022 Car Finance Awards, MotoNovo won the Customer Service Excellence Award. Before this, the business achieved an impressive 86.4% approval rating in the Institute of Customer Service (ICS) UK Customer Satisfaction Index (UKCSI), a figure well ahead of the 78.8% – Banks & Building Societies Average.
Debbie concludes; “In a world of marginal gains, customer experience can be a powerful differentiator. Our dealers can now leverage the outstanding service reputation we have forged with them with a suite of digital assets designed to highlight the success of our collaboration; after all, they are a core part of the customer’s financing journey experience.”