Teleperformance Receives European Union Binding Corporate Rules ( BCRs ) Approval

Teleperformance the worldwide leader in omnichannel customer experience management, today announced it has received Binding Corporate Rules (BCRs) approval as both a data controller and data processor from the French Data Protection Authority, CNIL, making Teleperformance the first company in the industry to attain this critical data protection compliance status in the European Union.
Attaining BCRs approved status is a long and rigorous process that ensures a company has a comprehensive and effective framework to safely and legally transfer private EU data out of Europe for applications such as customer sales and service, technical support and back-office processing applications.
Teleperformance was assisted during the approval process by Promontory Financial Group, the global leader in data privacy protection.
Alan Winters, Deputy Chief Global Compliance Officer & Chief Privacy Officer, Teleperformance Group, commented: “Teleperformance is intensely focused on data protection and privacy at all times, everywhere in the world. Attaining approved BCRs status is more than a major industry first milestone for data transfer security and governance; BCRs allows us to offer clients total global operational flexibilities to deliver a safer and better customer experience for their EU consumers anywhere and on every interaction.”
Simon McDougall, Managing Director, Promontory Financial Group and Board Member of the International Association of Privacy Professionals, added: “Teleperformance’s existing comprehensive privacy program and robust control framework led to the fastest BCRs approval process that I am aware of to-date in any industry. This is a real differentiator for Teleperformance as it allows their clients to choose service locations anywhere in the world while assuring their customers are protected in international data transfers. Promontory was delighted to assist Teleperformance based on their clear commitment to privacy good practice.”
Daniel Julien, Chairman and Group CEO, Teleperformance Group, stated: “As the global industry leader, we have an absolute responsibility to our clients, their customers, our key stakeholders and the whole market to set the highest standards possible in every aspect of our business including data privacy and security. Attaining BCRs approval in record time is just one more example of our total commitment to provide maximum flexibility and safety to our clients and their customers on each interaction; regardless of delivery location or channel. We are and we will remain totally obsessional on privacy, security and data protection.”