Shield Launches Full Integration of its Communications Compliance Lifecycle Solution with the Zoom Collaboration Platform

Specialist RegTech provider Shield is pleased to announce the integration of its complete eComms compliance and Surveillance platform with popular audiovisual collaboration platform Zoom. In response to market demand, Shield has developed this integration, extending its powerful capture, surveillance and investigation tools across video, audio, chat and shared data files between parties communicating on Zoom.

Dror Bareket, R&D Director at Shield commented, “Already popular before the COVID-19 pandemic, Zoom has become indispensable for many firms during lockdown restrictions and into the new normal. Whilst it is an excellent communications tool, compliance regulations still need to be upheld across all channels. We have extended the reach of our platform to include all the elements of capture, correlation, data enrichment, analytics, proactive and preventive detection across applicable Zoom interactions.”

Whilst many monitored/regulated users were previously denied use of tools such as Zoom for fear of potential compliance breaches, the new normal has forced firms to evolve their stance. With no physical Compliance officer in the remote working environment, firms must ensure all eComms follow regulations.

The Shield platform collects and securely stores all the applicable Zoom eComms data (including voice, video, shared files and metadata), enriches and structures the data, then analyses it using powerful AI (machine learning and Natural Language Processing – NLP) then connects it with structured data to find any relevant discussions or other communications centred on the financial marketplace (mentions of company names, stock prices etc.)

Vitally, the Shield platform also provides its usual surveillance and eDiscovery tools to search the Zoom meetings data for specific content (words, phrases and complex combinations of language). Compliance officers can search this analysed data for specific terms or phrases, grouping investigations and all relevant data from other channels (correlated with phone calls, emails, chats etc.) as a package for specific investigations – be they internal, a request by the firm’s Legal team or in response to a regulator’s request for information.

On top of that, the Shield platform proactively alerts the Compliance/Surveillance team of any flagged content within Zoom sessions, utilising its unique behavioural detection models for Market Abuse, Employee Conduct and Information Handling (such as insider information and the sharing of sensitive information without permission etc).

Dror adds, “With our Zoom integration we have automated the Compliance officer’s watchful eye over the platform, but arguably now with even greater coverage and reliability. Within a physical oversight a trader can potentially communicate in secret without being spotted, however Shield automatically monitors, records and checks all relevant Zoom communications for greater peace of mind. With these eComms looking to become a permanent fixture for many financial firms, this is vital for Compliance moving forwards.”