Following a hugely successful year of growth for Phoebus Software Limited (PSL), the balances of loans and savings serviced on the Phoebus servicing platform have now increased to over £80 billion.
This growth has been achieved during a significant period of investment in the strategies both for Phoebus digital and Phoebus ecosystem. PSL has made investment in its award-winning originations and migrations API which enables lenders to seamlessly on-board mortgages from any origination or servicing platforms. This means PSL clients can choose to make a true ‘best of breed’ choice for both their originations and servicing end-user experience.
Other major investments include enabling lenders to provide their borrowers with the functionality to digitally self-serve their mortgage accounts, putting them in control and helping to reduce the flow of calls and correspondence into client contact centres. In addition, a new suite of AI powered, call-centre user screens have been developed with benefits including prediction of the next likely screen to be required during a conversation. All of this, backed by working with carefully selected strategic partners to deliver value-add solutions, has assisted in significant growth.
Commenting on this milestone for the PSL business, Richard Pike, sales and marketing director says, “We continue to grow both organically and in new business wins. The Phoebus product suite is renowned both in terms of functionality and stability and this has been reflected in the demand we have seen from significant new and existing clients.
“Our investment in digital technology will ensure the Phoebus system is both state-of-the-art now and remains so in the future.”