Phillips & Cohen launches upgrade to Estate-Serve digital solution

Phillips & Cohen Associates, Ltd. (PCA), the international deceased account management specialist, servicing creditors in the US, Australia, New Zealand, UK, Ireland, Canada, Spain, Portugal and Germany, is delighted to announce the launch of a major upgrade to its unique ESTATE-SERVE℠ digital solution.

ESTATE-SERVE℠, powered by Katabat, is a proprietary global solution used by PCA to provide digital account resolution and channel choice flexibility to those handling the final affairs of a loved one. The platform has been in place across the group for several years, but Australia is the first to launch the significantly enhanced, version 2.0 of the system.

ESTATE-SERVE℠ includes options for Estate Managers or Executors to make payments or negotiate online, interact via a variety of contact channels, as well as provide PCA with account specific information relevant to the Estate process in a completely secure and compliant manner, available 24/7.

Discussing the launch, Adam S. Cohen, Co-Chairman/CEO said, “ESTATE-SERVE℠ and continuously improving our digital offering to customers has always been a key part of our business strategy. It is exciting to see our Australian office continue to be at the vanguard of evolving our service offerings and we look forward to extending this exciting investment across our global group.”

Don Coulthard, Managing Director of Phillips & Cohen Associates (Australia) Pty Ltd., commented, “We are delighted to be able to offer improved channel choice and functionality to our customers across Australia & New Zealand. The ability to self-serve and flexibility of contact methods are the modern expectation and the ESTATE-SERVE℠ platform perfectly complements our highly skilled Estate Care telephony team based here in Melbourne.

Whether customers choose to interact with us through online or traditional methods, they can be sure of the same secure, compassionate and compliant service.”