Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the release of Noble® Gamification 2.0, adding powerful new functionality to its award-winning employee engagement solution.
Noble Gamification is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centres. Noble leverages game mechanics across the employee generational spectrum to ultimately align the company’s objectives with its employees’ activities. The product’s unique approach creates equity and normalises KPIs across disparate groups and campaigns, and includes built-in redemption tools to quickly deliver rewards.
One of the highlights in the new version is Noble’s Gamification Mobile application, a winner of the 2019 Communications Solutions Product of the Year Award. The mobile application allows players to see their goals and achievements from anywhere, see what other players are doing and open new challenges, view rewards and update their profile. Players get push notifications when they win and can redeem prizes in off-hours, so they can maintain productivity whilst they are at work. Additional features include the new Bling Bazaar for non-monetary rewards, enhanced reward management tools with store and pricing tools to normalise the economy and location-based rewards and upgraded security settings.
“Our introduction of Noble Gamification in early 2018 sparked a wide interest from the marketplace, as well as from existing Noble users. More companies are placing an increased operational focus on employee engagement, and our Gamification offering appeals to today’s Millennial and Generation Z employee teams. We use both intrinsic and extrinsic motivation factors to promote and reinforce desired behaviours and gain greater buy-in. Companies are seeing multi-fold benefits across all levels of the organisation, including increased productivity, decreased employee turnover, higher profits, reduced training costs, improved employee morale and accelerated learning,” said Chris Hodges, SVP sales and marketing at Noble Systems.
Noble Gamification is available for on-premise and cloud platforms.