Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that Noble® Conversations Analytics Insight has received TMC’s “2019 CUSTOMER Contact Centre Technology Award.” The award is presented by CUSTOMER magazine.
Noble Conversations Analytics Insight provides deeper vision into customer interactions, to help companies continually improve quality and build a better customer experience. Insight uses Noble’s intelligent speech analytics chassis and adds a text transcription engine, making it easier than ever to spot trends and uncover common issues, measure quality and compliance, identify training opportunities and improve workflow and sales or service strategies. Insight analyses each contact to flag keywords or other common phrases, including whether they are said by customers or agents.
“When we introduced our Conversations Analytics native speech analytics platform last year, we were excited about the impact it would have for our clients to gain deeper business intelligence on trends and patterns in customer behaviour,” said Chris Hodges, SVP sales and marketing at Noble Systems. “Noble CA Insight takes it a step further. With Insight, companies get a better understanding of their customers and their needs, and better information to arm their agents with the right tools, so they can improve processes and increase customer satisfaction. We are honoured by TMC’s acknowledgment of our ongoing commitment to help companies improve the customer experience.”
“Congratulations to Noble Systems for being awarded a 2019 CUSTOMER Magazine Contact Centre Technology Award. Noble Conversations Analytics Insight has been selected for demonstrating innovation, quality and unique features which have a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognise their achievement.”
The 14th-annual Contact Centre Technology Awards honour vendors that embrace technology as a key tool for customer service excellence. The award distinguishes their success as innovators, thought leaders and market movers in the contact centre and customer care industries.