The Money Advice Trust has welcomed today’s announcement of an independent review into the current financial support measures in place for water customers.
The review, led by the Consumer Council for Water (CCW) and commissioned by the UK and Welsh governments, will consider how best to support households in England and Wales that struggle to afford their water bills.
The Money Advice Trust is represented on the CCW’s Stakeholder Advisory Group by Matt Vaughan Wilson.
Jane Tully, director of external affairs at the Money Advice Trust, the charity that runs National Debtline and Business Debtline, said: “Today’s announcement from the CCW is a welcome one as the issues of water affordability and the availability of financial assistance are significant challenges for the people we help.
“Increasingly, we are hearing from more people struggling with day-to-day bills such as water, council tax and energy costs. With the financial impact of Covid-19 only likely to have made difficult situations worse, this review could not come at a more crucial time for households.
“We look forward to working with the CCW on this important work to help identify ways to further improve support at a time when it is needed more than ever.”