@josephbillinghurstactive 6 days, 2 hours ago
As part of the PSD2/SCA regulation, from September 2019 it will be mandatory for all organisations to implement SCA as a standard security measure for all digital payments to help tackle fraud. This will have a huge impact on customers If it is not implemented with customer experience in mind. Think about what the customer journey looks like […] View
Solution Sales Executive
Over 5 years experience in multi-channel communications.
Primarily working with financial services, implementing intelligent contact strategies to improve business process and customer experience.