London event to drive transformation in council collections

Credit management firm Intrum UK and its joint venture partner Hammersmith & Fulham Council have launched a London event to drive change in local authority collections practices.

The launch comes as Citizens Advice reveals that one person a minute experiences a bailiff breaking the rules. The claims have added fuel to the debate over local authority collection practices, with Citizens Advice saying government reform in this area has failed.

Rushanara Ali, MP and member of the Treasury Select Committee, will address senior local authority figures at the Local Authority Ethical Collections event in London on 7th February.

In July, the Treasury Select Committee published its report on household finances, calling for reform to ‘uncompromising’ local government collections.

The event, which is free to relevant personnel from councils, will hear from leading experts in the charity sector, financial regulation and local government. Attendees will also be able to see demonstrations of cutting-edge collections technology that transforms the approach they can take.

Eddie Nott, Managing Director for Intrum UK, said: “Local authorities face the difficult task of reforming collection practices while ensuring maximum returns to fund essential services. Fortunately, cutting the use of bailiffs doesn’t have to mean a reduction in revenues.”

He added: “Ethical collections offer a smart approach, not a soft option. Learning from best practice in the highly-regulated private sector means councils can raise their collections and ensure residents have a positive experience. Building relationships and negotiating sustainable payment plans reduces the risk to vulnerable residents and protects vital public services from further cuts.”

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