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Events - Details

when: Tuesday 27 February 2018  
Where: Birmingham Conference and Events Centre - Birmingham
Category: Conferences
Event description:

How can the utility sector better identify vulnerable customers, work in partnership with them, strategically engage third parties and improve collections?

The 10th annual Utility Week Consumer Debt Conference will bring together forward-thinking credit, debt, billing, collections and customer services professionals within the electricity, gas, and water sectors to answer these questions and more.  

Expert speakers include:


  • Rob Mayer, Head of collections strategy and business improvement, British Gas 
  • Michelle Atkinson, Head of income domestic retail, United Utilities
  • Mark Field, Head of billing and collections, Southern Water
  • Claire Moore, Head of residential credit management, E.ON UK
  • Simon Bell, Collections performance manager, First Utility
  • Meghna Tewari, Head of retail market policy, Ofgem  


This conference will equip you with the tools to:


  • Take preventative steps to reduce debt and increase engagement
  • Recognise vulnerability and accommodate ability to pay  
  • Collaborate with the third sector to understand customers
  • Effectively collect and manage your customer data
  • Provide a tailored experience that reduces “cost to serve”
  • Develop a multi-channel approach to increase collections  


15% Member Discount 

 As a supporter, we can offer our members a preferential rate to attend – to view full details and book, visit  and when registering insert promo code CCR15 to get the 15% discount.

Venue Birmingham Conference and Events Centre
Homepage: No Homepage available  

 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

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