|Retail banks to tackle “digital disruption” in 2013|
|Wednesday, 21 November 2012|
Retail banks that remain torn between the opposing pressures of cost reduction and the need to invest in innovation will begin to address the balance in 2013, according to a new report from Ovum.
The consumer-driven digital economy and mobile revolution are the primary drivers of the “digital disruption” that fuels this need for innovation, with mobile payment solutions in particular set to continue to evolve and enter the market in earnest during 2013.
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