CCR Magazine

Noble Systems, a global leader in innovative contact centre technology solutions, has received a “2010 IP Contact Centre Technology Pioneer Award” from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine for Noble SIPhony.

Noble SIPhony is a next-generation Unified Communications platform, supporting contact centre environments regardless of their telephony infrastructure and offering virtually limitless expansion potential and reduced costs. Customer Interaction Solutions has been the leading publication in the CRM, call centre and teleservices industries since 1982.
 
Colin Chave, General Manager of Noble Systems EMEA, says, “We believe SIPhony to be a truly unique solution, as the first of its kind to offer an easy migration path to a server-based platform and to allow hybrid applications by combining traditional TDM telephony and IP environments. Noble SIPhony gives the best of both worlds – seamless integration to existing environments or a stand-alone unified system – to help companies achieve greater performance, improve customer service, and lower the cost of doing business. We are excited to have this technology recognised by Customer Interaction Solutions and TMC.”
 
The 2010 IP Contact Centre Technology Pioneer Award recognises companies that have produced an innovative, successful IP contact centre product or service. 

“TMC is proud to distinguish Noble Systems with an IP Contact Centre Technology Pioneer Award. SIPhony has been designed with the needs of the contact centre market in mind and the potential of IP behind it making it worthy of this prestigious honor,” said Rich Tehrani, CEO, TMC. “Technology is the key to the success of any call centre so it is my pleasure to recognise Noble for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications.”

(Source - Noble Systems Press Release)