CCR Magazine

Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced it has been positioned by Gartner, Inc. in the leaders quadrant of the 2010 Magic Quadrant for Contact Center Infrastructure, Worldwide report.

Gartner has evaluated Aspect based on completeness of vision and ability to execute. Additionally, Aspect states that its forward-looking strategy and proven product value are enhanced through its equity relationship with unified communications leader, Microsoft.

As stated by Gartner, they evaluate "contact centre infrastructure providers on the quality and efficacy of the processes, systems, methods and procedures that enable contact centre performance to be competitive, efficient and effective and to positively affect revenue, retention and reputation. Ultimately, they are judged on their ability to capitalise on their vision."

"Aspect believes the positioning underscores our visionary leadership in creating unified communications applications on a unified platform to help contact centres achieve their business objectives and further emphasises the company's confidence in our strategic direction," said Jim Foy, president and chief executive officer, Aspect.

"Our focus today is on the next generation contact centre that positions our valued customers to take advantage of and participate in exciting new advances in communications and collaboration, and to help them address dynamic customer requirements in the age of consumer-generated content."

(Source - Aspect Press Release)