CCR Magazine

Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced it will be showcasing its unified communications applications for the contact centre and discussing its UC services offerings at UC Expo 2010 on 10-11 March 2010 in Olympia, London.

Visitors at UC'10 will see how UC can create business value across their organisations and in their customer contact centres by cutting costs, raising revenues and improving customer satisfaction. Aspect will be located at Stand 706 in the Microsoft Pavilion.  

At the event, Aspect will discuss the cost and productivity benefits that organisations can experience by deploying Microsoft enterprise platforms, such as Microsoft(R) Office Communications Server R2 and Microsoft(R) Exchange Server. Having experienced benefits firsthand, Aspect has seen tremendous savings as the results of a global UC deployment, as well as through the use of the company's own UC applications for the contact centre.

Aspect's UC applications are unified on a Microsoft .NET platform to eliminate complex integration and provide common management, reporting and administration features designed to streamline customer service, collections and sales processes.

Centre stage will be Aspect's powerful range of UC Applications for the Contact Centre, that include:

- Seamless Customer Service(TM)
- Blended Interaction(TM)
- Streamlined Collections(TM)
- Optimized Collections(TM)
- Productive Workforce(TM)

Aspect's unique software-powered applications target specific customer-interaction issues by integrating state-of-the art contact centre capabilities from inbound routing to outbound dialling, voice portal, Internet contact, workforce management, performance management, campaign optimisation, recording & quality management and coaching & eLearning to maximise performance, raise service levels and enhance customer experiences.

Technologies like instant messaging, presence, IP telephony, video conferencing, voicemail, e-mail and SMS can also help bridge the gap between the contact centre and external knowledge workers so that every employee can become an integral part of the customer contact operation.

Aspect will also discuss how it can assist organisations with the development of their unified communications strategy through its extensive range of professional services and systems integration practices.