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Collections Strategy & MI Manager PDF Print E-mail
Monday, 08 February 2010

Location: London. Salary:  £60,000- £70,000 + Bonus, Car, London Weighting, Pension, Shares etc...

Responsible for minimising bad debt losses through the effective deployment and management of collections account strategy, policy and process in all Western Europe Retail Credit and Card portfolios.


  • Primary responsibility for delivery of portfolio collections performance.
  • Develop and test alternative collections strategies, policies and processes to continuously improve results.
  • Implement effective portfolio performance measures to monitor collections performance levels and track the benefits associated with strategy changes.
  • Identify and evaluate deficiencies and potential enhancements for the BI collections system infrastructure.
  • Seek out opportunities to improve the range payment options available to cardholders and implement those that will benefit company and customer the most.
  • Share best practice with other collections strategy managers in order to reduce losses across all portfolios.
  • Engage other areas of Credit Risk with information that can be used to improveprocesses external to collections.
  • Involve and lead the efforts in development/enhancement of new and existing Collections MI.
  • Identify and deliver improvements to the range of account treatment and negotiation options available to collections agents.
  • Support the collections operation with ongoing development and monitoring of a collector incentive scheme.

Candidate Profile

  • Proven experience in the credit industry, a number of which have been spent in a collections related role.
  • Proven experience in the application and monitoring of data driven strategies to generate incremental value.
  • Completion of a degree in a numerate or semi-numerate subject or significant relevant experience.
  • Proven experience in driving performance through the deployment of processes within collections systems.
  • Strong understanding of how operational processes impact Risk Management.
  • Strong knowledge of Portfolio dynamics.
  • Advanced user of Microsoft Office packages (Excel, Word, PowerPoint, Visio).
  • Excellent understanding of collections systems and the ways they can be used to improve collections strategy, policy and process.
  • Highly numerate and analytical – ability to interpret data to formulate proposals.

Please send your CV to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or contact us on 0845 850 4045.


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CCR-e is the new recruitment solution for senior consumer and commercial credit professionals in the UK and worldwide.

Are you looking for the next step in your career? Or are you looking to find that rare, exceptional individual who can lead your business forward? Then CCR-e is the answer.

We pride ourselves on our exceptional service, aiming to satisfy the needs of both clients and candidates by listening to their requirements and expectations, and providing a bespoke service to meet these.

We bring you specialist knowledge acquired through years of experience, combined with a flexible and honest approach to recruitment that enables us to develop relationships with both clients and candidates based on reliability and trust.

Our range of services include search and selection, advertised search, contingency recruitment, along with network referrals for contract, interim and permanent members of staff.

We provide these services to our clients in the UK and Europe who need senior credit, collections, and risk professionals fast - but with an emphasis on quality and experience.

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