CCR Magazine

Noble Systems Corporation, a global leader in innovative contact centre technology solutions, today announced a projected 2010 revenue total marking a 100 percent increase over 2006 levels. The landmark five-year period points to the company’s continued financial stability and expanding market position.

“Our success in recent years has paced the industry and positioned Noble as a true market leader,” says Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “Noble’s focus on customer-specific solutions has earned long-term relationships with SME and enterprise customers. At the same time, our investment in technological innovation such as SIPhony, Noble’s newest generation SIP platform, has acted as a catalyst for growth.”
 
The announcement comes at a time when analysts and experts look to the contact centre industry as a bright spot in an otherwise gloomy economic landscape. Analyst firm Frost & Sullivan predicts that contact centre revenue in the US could exceed $29 billion by 2014 while the US Bureau of Labour Statistics forecasts the customer service representative sector will account for the third-highest number of jobs in the country by 2018.  Noble Systems is confident that the UK and EMEA contact centre industries will continue to follow this trend.
 
While the revenue statistic reflects Noble’s robust financial growth, the company has also recorded significant gains in market share through organic expansion and the recent acquisition of assets and intellectual property from former competitors TouchStar and TDI/Teledirect.

(Source - Noble Systems Press Release)