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FSB on RBS mobile banking row PDF Print E-mail
Wednesday, 11 April 2018
Reports today suggest that RBS is reducing its mobile bank van services in rural communities. 

Colin Borland, FSB’s head of devolved nations, said: “RBS made the argument that the impact of Scottish branch closures would be mitigated by smart ATMs and mobile van bank services. Today’s reports warn that, because more branches are closing, these mobile van services will be spread even more thinly – making it harder for local businesses and consumers to access banking services.

“RBS looks again like it is trying to cut services that customers find valuable. This move also seems to clash with evidence RBS chiefs gave to MPs in January, where they talked up investment in their mobile bank fleet.

“It wouldn’t surprise me if MPs on the Scottish Affairs Committee will be keen to get to the bottom of this when they take evidence from RBS Chief, Ross McEwan, next month.”

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