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Motormile Finance UK Limited achieves award for ‘outstanding’ Customer Service PDF Print E-mail
Thursday, 31 August 2017
Motormile Finance UK Limited (MMF), a market leader in niche Debt Purchase and recoveries, have been awarded a Silver rating for ‘outstanding’ customer service – from Investors in Customers (IIC). 

IIC, a customer experience consultancy, surveys customers, staff and senior management to assess how well a business understands its customer needs and how well it delivers services that meet those needs.

Denise Crossley CEO at MMF said: “We understand that providing outstanding ‘Customer Experience’ is essential to ensuring that our business can continue to be a market leader in our sector and we are thrilled that this has been recognised by both our customers and staff. This accreditation is testament to the hard work and commitment of all the staff at MMF, in ensuring that the customer is put at the heart of everything we do. We are committed to reviewing the overall feedback and building on this Silver accreditation towards aiming for Gold status.”

Commenting on MMF’s Silver Accreditation Danny Pickering on behalf of Investors in Customers said: “Achieving the Investor in Customers Silver Award is a fantastic result especially as this was the first time Motormile Finance UK Ltd have undertaken the assessment.

It is reward for the tremendous effort and commitment shown by Directors, Management and Staff and the importance that the company place on developing and growing the business by enhancing their relationships with customers.

I have no doubt that they will use the valuable insights gained to implement changes that reflect the importance the business places upon customer feedback.”

Customer comments received included:
“I have unfortunately had to deal with multiple companies in this industry, however MMF is certainly one of the best and easiest to deal with. They are professional and that means a lot when you are going through such a stressful time.” – Anon

“They seem to genuinely want to help and are sympathetic to my situation” – Zoe

“The company has helped me so much I don’t have to worry about where I am going to get money to pay all my bills they put it into one affordable monthly payment I would be so lost without the help from you thank you so much” - Margaret

“Thank you for giving the chance to settle one of my many debts in a way that suited me I appreciate it so Much. - Shame all companies can't be like you just wish I could have all my debt passed to you. Many thanks.” - Helen

“Just focused on me and my needs. Everything explained really well. No patronising or judgement. Happy to not receive information from other parties which I don't seem to get so that's good. Had to change my card details which I nearly forgot to do. Easily done with no worries. Put me at rest.” - Jason
 
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