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Lowell Financial rated 'gold' for customer service PDF Print E-mail
Wednesday, 26 July 2017
Lowell Financial has achieved the Investor in Customers (IIC) Gold Award for customer service.  Lowell was first business to receive the award.  

The IIC ‘Gold Award’ is a resounding acknowledgement that Lowell Financial has continued to provide the highest levels of customer experience for the third year in a row. The ‘Gold Award’ has replaced the top award of ‘Three Stars’, which Lowell has achieved for the last two years.

Group Chief Executive, James Cornell, said: “We are delighted to be the first company to receive the Investor in Customers’ ‘Gold Award’. This recognises our on-going commitment to achieving the right outcomes for our customers by putting them at the heart of our approach. This deep focus on customers, and the dedication of our colleagues, is borne out in the feedback from customers that forms such a major part in the IIC scoring. I’m very proud of my team.”

IIC made this year’s award after surveying over 3,500 customers and employees of Lowell Financial. The surveys assessed how well Lowell Financial understands its customers’ needs, and how well it delivers services to meet those needs. IIC makes its assessment across a number of key areas including:

• Ease of doing business with the organisation
• How customer feedback is sought and addressed
• Quality and range of services offered e.g. payment solutions
• Clarity of communications
• Getting things right first time
• Overall customer service and satisfaction
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