CCR Magazine

You are here  :Home arrow News arrow Lowell Financial rated 'gold' for customer service
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


Lowell Financial rated 'gold' for customer service PDF Print E-mail
Wednesday, 26 July 2017
Lowell Financial has achieved the Investor in Customers (IIC) Gold Award for customer service.  Lowell was first business to receive the award.  

The IIC ‘Gold Award’ is a resounding acknowledgement that Lowell Financial has continued to provide the highest levels of customer experience for the third year in a row. The ‘Gold Award’ has replaced the top award of ‘Three Stars’, which Lowell has achieved for the last two years.

Group Chief Executive, James Cornell, said: “We are delighted to be the first company to receive the Investor in Customers’ ‘Gold Award’. This recognises our on-going commitment to achieving the right outcomes for our customers by putting them at the heart of our approach. This deep focus on customers, and the dedication of our colleagues, is borne out in the feedback from customers that forms such a major part in the IIC scoring. I’m very proud of my team.”

IIC made this year’s award after surveying over 3,500 customers and employees of Lowell Financial. The surveys assessed how well Lowell Financial understands its customers’ needs, and how well it delivers services to meet those needs. IIC makes its assessment across a number of key areas including:

• Ease of doing business with the organisation
• How customer feedback is sought and addressed
• Quality and range of services offered e.g. payment solutions
• Clarity of communications
• Getting things right first time
• Overall customer service and satisfaction

 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online


CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197