CCR Magazine

You are here  :Home arrow News arrow SVL Business Solutions Expands Workforce Management Team
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


SVL Business Solutions Expands Workforce Management Team PDF Print E-mail
Wednesday, 12 July 2017
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Indy Kaur as WFM Analyst.  In this role she will be responsible for providing training and support for SVL’s expanding portfolio of customers that are deploying best of breed WFM solutions from the world’s leading vendors including NICE and Teleopti.

Indy Kaur is a seasoned industry specialist with over 18 years’ experience in the delivery of application and technical support for advanced contact centre applications. Indy joins direct from NICE, the global supplier of technology solutions for contact centres and public safety control rooms where, as Professional Services Consultant, she was responsible for delivering training programmes to users of the company’s IEX WFM product. Prior to this, she held a similar role at QPC, the respected provider of contact centre solutions .

According to David Kindness, Professional Services Director at SVL Business Solutions: “This important appointment will enable us to further expand our professional services team and help to consolidate our position as one of the UK’s leading providers of WFM solutions. Indy’s extensive experience of supporting WFM deployments will be a key factor in enabling customers to achieve significant operational efficiencies and a sustained return on investment.”

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online


CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197