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Code "reinforces all elements of best practice". PDF Print E-mail
Tuesday, 11 July 2017
Last week the revised CSA Code of Practice was released to reflect the Financial Conduct Authority's (FCA) regulatory framework. 

The new revised Code continues to promote best practice in terms of collections activity, and also details what the CSA expects of its members in terms of their business set-up, financial stability, employing people with the right skills, staff training, and most importantly, how they treat all customers fairly.

Released at a launch event at the House of Commons on 5 July, the Code will continue to help drive standards and reinforce all elements of best practice.

The revised Code of Practice and pictures from the launch event can be accessed via the link below.

Peter Wallwork

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