CCR Magazine

CCRi banner ad
You are here  :Home arrow News arrow CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines

Headlines

 
Commercial Credit News

Headlines

 
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics PDF Print E-mail
Thursday, 22 June 2017
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces today a partnership with Nuance Communications (NASDAQ: NUAN), to incorporate CallMiner Eureka, the leading best-of-breed analytics platform, into their analytics offering. This partnership will deliver improved contact centre and agent performance, and optimise the customer experience for enterprises.

Speech analytics enables organisations to analyse 100% of every customer conversation, automating the process of call monitoring and converting call recordings into business intelligence. Through automated call monitoring, organisations can improve agent performance and retention, resulting in more efficient call handling, reduced compliance risk, increased sales, and improved customer service.

The introduction of CallMiner Eureka adds to Nuance’s analytics product portfolio and services practice, allowing for full customer journey analysis, from initial IVR connection through completion of the customer interaction. This will enable enterprises to incorporate the true voice of the customer into their big data initiatives, for much richer customer intelligence and a better customer experience.

“Many businesses are ready to take the next step to better understand customer needs and intent. Speech analytics will allow companies to leverage analytics to dramatically improve how they interact with their customers across all engagement channels including voice, web, email, social, SMS, and others,” says Robert Wiedeman, general manager and executive vice president, Enterprise Division at Nuance. “As a result of this partnership with CallMiner, Nuance is now able to provide visibility and insights into the full customer journey, across all automated and live channels.”

“We are excited about our partnership with Nuance. The combination of Nuance services and CallMiner Eureka have resulted in a world-class enterprise voice of the customer analytics offering,” says Terry Leahy, CallMiner CEO, “Working with Nuance services will allow us to expand our footprint in Fortune 1000 organisations, worldwide," Leahy concludes.
 
CCRI
3 October - Guoman Tower Hotel, Central London 

CCRInteractive, in association with Marston Holdings , is the largest and leading one-day conference from the publishers of CCRMagazine – a truly national and international event for the credit industry.

This landmark event allows delegates to: Learn best practice of how to increase profitable sales in today’s economy. Understand the key compliance issues and how they will impact upon you. Discuss the legislative and regulatory framework and how it will effect you. Consider the potential effects of Brexit on your business. Discover the latest innovations in the market to improve your collections. Motivate your staff to achieve ever improved results.

To book to attend in 2017, contact Stephen Kiely  or Alison Lucas. To find out more about being part of this landmark event, please contact Gary Lucas
CCRI 

 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online

The Credit Excellence Awards

Awards 

Tuesday 3 October - Guoman Tower Hotel, Central London


Do not miss your chance to meet and network with the Winners and Finalists at the Credit Excellence Awards, in association with Hoist Finance.


To book your place to attend, please contact Alison Lucas.


subscriptions

CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


 

Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road
Southend-on-Sea
Essex
SS1 1EP

Registered in England No: 05483197