CCR Magazine

CCRi banner ad
You are here  :Home arrow News arrow KPN and Content Guru Target Decade of storm® Benelux
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines

Headlines

 
Commercial Credit News

Headlines

 
KPN and Content Guru Target Decade of storm® Benelux PDF Print E-mail
Thursday, 01 June 2017
Leading Dutch communications provider KPN and award-winning customer engagement provider Content Guru have announced the renewal of their storm® partnership for another five-year period.

Since 2012, the storm platform has been KPN’s cloud contact center solution of choice across the Benelux, delivering a signature blend of highly-scalable, multi-channel contact routing and Communications Integration™ to enable existing information systems to interoperate. Through the partnership, some 100 clients now use the platform in the region, including world-leading brands such as Chubb, Fleurop Interflora and Sodexo.

The contract renewal will see KPN and Content Guru build on their existing cloud contact center portfolio and introduce new and upcoming storm capabilities into the Benelux market, such as advanced WFM (Workforce Management) integration, additional WebRTC-based solutions and Artificial Intelligence (AI).

Michael van den Brink, Country Manager for Content Guru Benelux, said: “It has been a very successful first five years with storm in the Benelux. The relationship enables us to work together to quickly deliver new technologies and capabilities needed by customers in the region. The rapid deployment combined with the rich functionality and scalability of the platform gives us a strong position in the market, and we are excited about this close working relationship.”

Alphons Evers, Data & Applications Director at KPN, commented: “The relationship between KPN and Content Guru has been running for some time and is particularly fruitful. The storm platform’s services and collaboration with Content Guru are an excellent addition to our service offerings for the contact center market. Content Guru offers our clients a future-proof platform with a range of additional services that can be implemented as and when they are needed. KPN can offer storm services as part of a flexible licensing model, and benefit from the scalability of a reliable cloud platform.”

Sean Taylor, CEO of Content Guru and the Redwood Technologies Group, commented: “The Benelux market is one of the world’s most advanced adopters of cloud contact centers and customer engagement hubs. It’s a very important indicator of global trends and highly innovative and demanding. We’re delighted to have worked with KPN to establish the leading position in the region and look forward to building on that success over the next five years.”
 
CCRI
3 October - Guoman Tower Hotel, Central London 

CCRInteractive, in association with Marston Holdings , is the largest and leading one-day conference from the publishers of CCRMagazine – a truly national and international event for the credit industry.

This landmark event allows delegates to: Learn best practice of how to increase profitable sales in today’s economy. Understand the key compliance issues and how they will impact upon you. Discuss the legislative and regulatory framework and how it will effect you. Consider the potential effects of Brexit on your business. Discover the latest innovations in the market to improve your collections. Motivate your staff to achieve ever improved results.

To book to attend in 2017, contact Stephen Kiely  or Alison Lucas. To find out more about being part of this landmark event, please contact Gary Lucas
CCRI 

 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online

The Credit Excellence Awards

Awards 

Tuesday 3 October - Guoman Tower Hotel, Central London


Do not miss your chance to meet and network with the Winners and Finalists at the Credit Excellence Awards, in association with Hoist Finance.


To book your place to attend, please contact Alison Lucas.


subscriptions

CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


 

Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road
Southend-on-Sea
Essex
SS1 1EP

Registered in England No: 05483197