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High Court Enforcement Group awarded the ‘Quality Mark’ in vulnerability training PDF Print E-mail
Wednesday, 15 March 2017
The Royal College of Psychiatrists, Money Advice Liaison Group and Citizens’ Advice want vulnerability training to be mandatory for enforcement agents.  High Court Enforcement Group (HCE Group) agrees. 

Vulnerability policies help ensure that employees and agents can understand and identify those who are vulnerable; that they have the skills and knowledge to manage instances of vulnerability in a professional and effective manner.

Development of the Level 3 award in ‘Vulnerability and Mental Health Awareness in Relation to Enforcement Practices’

HCE Group wanted to further extend this vulnerability knowledge to a higher standard and as a consequence developed the first ever regulated Level 3 award in ‘Vulnerability and Mental Health Awareness in Relation to Enforcement Practices’.

The qualification forms part of HCE Group’s wider Level 3 course in ‘Taking Control of Goods & Civil Enforcement’.

These bespoke Level 3 courses are the first in the country to be validated by a National Awarding Body, sitting on the Regulated Qualifications framework (RQF).

HCE Group awarded the ‘Quality Mark’ in vulnerability training

The Group’s training in vulnerability and mental health awareness was evaluated across 23 quality mark indicators by the Ofqual accredited national awarding body, Agored Cymru, including:

Learner engagement,
Equality and diversity
Delivery planning & preparation
Quality assurance
Delivery expertise

In January 2017, Agored Cymru awarded HCE Group the ‘Quality Mark in vulnerability training’. The Quality Mark is an endorsement of outstanding practice in delivering learning. In making the Award, Agored Cymru’s director of Quality, Standards & Regulations comments: “We would like to take the opportunity to commend you for the high level of quality and effort that has clearly been put in to designing, implementing and quality marking this course that so importantly raises awareness of vulnerability and mental health”.

Appropriate training is essential for enforcement agents

Appropriate training is essential for enforcement agents when enforcing writs and warrants of control, so that they are sensitive to potential vulnerabilities and fully aware of the degree of protection that exists. There are many characteristics that may make a debtor vulnerable and impact in different ways on their capacity to protect or represent their interests. These include, but are not limited to:

Living with physical health issues or a mental illness
Suffering from a cognitive impairment
Having a learning disability, literacy or numeracy difficulties
Having speech impairment, or not speaking English as a first language
A fundamental component

David Grimes, Head of Training and Development at HCE Group, who established these Level 3 courses, comments: “Vulnerability and mental health awareness should be a fundamental component in the enforcement agent's toolbox, not only enforcement agents but also administration staff involved in civil enforcement recovery. All our enforcement agents and welfare teams have received training in vulnerability and mental health awareness.

“Enforcement agent training must be ongoing. Vulnerability and mental health awareness should be a requisite for enforcement agents in the twenty first century.”

HCE Group actively promotes the process of ethical enforcement, ensuring that a fair, proportionate and consistent approach is taken to enforcement recovery. Accordingly, these qualifications are accessible to anyone in the enforcement industry.

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