CCR Magazine

CCRi banner ad
You are here  :Home arrow News arrow Close Brothers Motor Finance improves dealer in-branch experience
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


Close Brothers Motor Finance improves dealer in-branch experience PDF Print E-mail
Monday, 09 January 2017
Close Brothers Motor Finance is improving the in-branch experience for its dealers and customers by making changes to the way it handles enquiries.

From 2017, branches across the UK will see customer calls being handled at a centralised location. The changes mean that Close Brother Motor Finance branches can continue to focus on providing outstanding service to dealers, being on hand to answer any telephone queries they have with underwriting or customer settlements, among other offerings. Customers will also benefit from quicker response times, improved customer satisfaction and first contact resolutions.

The move comes as findings from its recent Dealer Satisfaction Survey* revealed that a good level of service is one of the reasons for dealers preferring Close Brothers Motor Finance to other providers. Both contact and service with the branch were highlighted as important factors. The survey also found that quick decisions and responses, as well as access to a team that understands the dealers’ business, are the key factors most likely to be seen as important when dealers choose a financial provider.

Paul Kaye, Sales and Marketing Director, Close Brothers Motor Finance said: “These changes continue to strengthen Close Brothers Motor Finance’s branch network – a unique proposition in the motor finance industry – helping to ensure local dealers are supported with business development whilst using local knowledge to help cater to their customer’s specific vehicle and financing requirements.

“The move means that there will be two teams allowing us to be able to focus on where we are already strong – delivering outstanding customer service, as well as our underwriting and our dealer servicing.”
3 October - Guoman Tower Hotel, Central London 

CCRInteractive, in association with Marston Holdings , is the largest and leading one-day conference from the publishers of CCRMagazine – a truly national and international event for the credit industry.

This landmark event allows delegates to: Learn best practice of how to increase profitable sales in today’s economy. Understand the key compliance issues and how they will impact upon you. Discuss the legislative and regulatory framework and how it will effect you. Consider the potential effects of Brexit on your business. Discover the latest innovations in the market to improve your collections. Motivate your staff to achieve ever improved results.

To book to attend in 2017, contact Stephen Kiely  or Alison Lucas. To find out more about being part of this landmark event, please contact Gary Lucas

 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online

The Credit Excellence Awards


Tuesday 3 October - Guoman Tower Hotel, Central London

Do not miss your chance to meet and network with the Winners and Finalists at the Credit Excellence Awards, in association with Hoist Finance.

To book your place to attend, please contact Alison Lucas.


CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197