Latest News Headlines
Commercial Credit News
|1st Credit deploys digital platform for 24-hour collections|
|Monday, 28 November 2016|
Debt purchaser 1st Credit has deployed digital collections platform SmartCollect across its business.
The SmartCollect platform by Telrock Systems enables 1st Credit to execute SMS and email campaigns to engage with its customers as well as providing a 24-hour a day self-service web portal.
The SmartCollect self-serve portal allows customers to complete compliant income and expenditure/disposable income declarations to assess repayment potential, make secure payments, set-up and maintain secure payment wallets, and make rules-driven payment plan proposals.
Rob Lemon, Operations Director at 1st Credit, said: “We are delighted to be able to give our customers a range of options for contacting us and managing their 1st Credit accounts. The SmartCollect system allows us to engage with them through their preferred channels, freeing our customer service representatives to speak to those who prefer a telephone approach or need additional assistance.”
Eddie Nott, CEO at 1st Credit, added: “Deploying a digital collections solution is an essential part of providing an excellent customer journey. At 1st Credit we have long invested in ethical collections and constantly strive to improve customer experience. The deployment of SmartCollect is the latest innovation and an important part of the planned expansion following our acquisition by European credit management group Intrum Justitia.”
Mitch Armstrong, Director of Sales and Marketing at Telrock, said: “We are very pleased to have 1st Credit as our first live customer of the latest version of SmartCollect which is built upon Telrock’s market-leading SmartService digital engagement platform. We look forward to a long and mutually beneficial partnership with 1st Credit and are grateful to them for their input to the latest version of SmartCollect.”
Forums International Ltd
Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.
Find out more here.
The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.
CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.
As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.
Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.
GTS Media Ltd
81 Cambridge Road
Registered in England No: 05483197