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Lowell Financial selected as finalist for national customer engagement award PDF Print E-mail
Monday, 17 October 2016
Lowell Financial, based in Leeds, has been selected as a finalist in the ‘Best use of customer voice’ category of the Engage Awards 2016 - the only customer and employee engagement industry awards in the UK. 

Lowell helps customers to resolve their debt problems by working closely with them to agree affordable repayment plans.

The Engage Awards, organised by Engage Business Media, encompass all areas of excellence within customer and employee engagement, with the finalists across 12 awards categories spanning every industry sector.

The ‘Best use of customer voice’ award is designed to recognise organisations that have excelled in engaging with their customers, improving their understanding of customer behaviour and needs to enhance their customer experience. .

The company’s award submission highlighted Lowell’s industry-leading approach to listening to customers and actively seeking feedback as part of its commitment to treating customers fairly and with respect.

In 2013 Lowell Financial was the first organisation in its industry to team up with independent customer experience consultancy Investor in Customers (IIC) to complete a comprehensive assessment of their customer service. The assessment includes a survey of customers, staff and senior management to assess how well a business understands its customer needs and how well it delivers services that meet those needs. Lowell currently holds IIC’s top rating of 3 stars for Exceptional service.

Other organisations shortlisted in the same category include blue chip household names such as British Gas, Lloyds Banking Group and Virgin Money.

Award winners will be announced at a ceremony at the Westminster Park Plaza Hotel, London, on Tuesday 8th November.

Lowell Group Head of Customer Experience, Carol Ord, said: “We are delighted to be a finalist in the ‘Best use of customer voice’ category of these prestigious awards, alongside such respected consumer brands. The best way to improve any business is to listen to and act on customer feedback and ensure your customer voice is integral to your change agenda. It’s something our whole team is hugely committed to and being recognised as a finalist in this category recognises their hard work and commitment in this area.”

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