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|CAI wins prestigious CSA award|
|Wednesday, 28 September 2016|
CCI Credit Management Ltd has won the 2016 CSA Collector Accreditation Initiative (CAI) Award for less than 100 collectors.
The CAI sets a benchmark for the industry by annually assessing each collector’s knowledge of compliance, industry rules, regulatory guidance and the associated legislative framework. Put simply, it demonstrates a continuous commitment to best practice.
The Award is granted to the company which has achieved the overall highest average pass mark across all its registered collectors. Each collector must obtain a score of 80% or higher to pass. It also takes into account how many employees pass first time.
Marketa Piecuchova, Compliance and Training Officer at CCI, commented “We are very pleased to have won this award and very proud of our collections team for this achievement. Winning this award demonstrates that we set the highest standards within the industry every time we engage with a customer, fair and ethical treatment of our customers is at the core of everything we do.”
In addition to winning the CAI Award, CCI was granted full FCA authorisation in June 2016. Last year it was awarded Investors in People Gold and attained ISO 27001.
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