CCR Magazine

You are here  :Home arrow News arrow TALKINGTECH launches frictionless, customer-facing payment and collections service
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


TALKINGTECH launches frictionless, customer-facing payment and collections service PDF Print E-mail
Friday, 23 September 2016
TALKINGTECH, a global leader in customer engagement, payments and collections, today launches Webpay, a self-service customer payment portal that speeds up debt recovery. Organisations can now provide their customers with a wholly-branded, easy-to-use payment service that makes bills easier to pay.

Fully optimised for mobile, tablet and desktop, Webpay gives more control to customers in managing their bills. As a result, Webpay helps service providers to collect debt at an earlier stage, reduce customer churn and enhance engagement in payments and collections.

With Webpay, organisations are able to send an SMS to their customers that reminds them to settle any outstanding payments. For stress-free verification, end-customers are sent a unique URL so that they are easily identifiable in the process. Payments are processed through a secure, PCI Level 1 accredited payment gateway. End-customers can then either enter their card details, or pay via OCR.

Phil Stark, CEO at TALKINGTECH said: “Organisations are not engaging their customers in payments and collections, which negatively impacts revenues. Webpay has been designed as a customer-centric tool that effortlessly addresses this issue, based on our extensive experience in developing and delivering payment and collection technologies.

Phil continues: “We already have two global enterprises using Webpay to recover overdue payments, both with significant results. Within the first three months, one of these organisations has received 50% of due payments through Webpay, instead of by calls into the contact centre. We have seen first-hand how, by intelligently verifying the customer and removing that friction point, this channel can dramatically increase the monies collected and enhance customer engagement.”

Webpay’s dashboard helps organisations to gain valuable insight into the payment behaviour of their customers. The client portal delivers insight into transactions, payments trends, site visits, and device preferences for access, customer history, customer preferences and behaviour. Webpay requires no additional IT systems or integration for either the business or its customers.

With the variety and availability of digital payment options available today, consumers are prioritising payment methods that are fast, convenient and secure. A recent report said that ‘29% were eager to adopt new technologies including mobile-oriented payments methods’. Yet the same report stated that frequency of use of text-based payments is only 15%.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online


CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197