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Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fourth Consecutive Yea PDF Print E-mail
Friday, 23 September 2016
Noble Systems, a global leader in omnichannel contact centre technology solutions, has received the Frost & Sullivan 2016 Market Share Leadership Award for the North American Outbound Dialling Systems market. The award marks the fourth consecutive year that Noble has been ranked as the market leader. Noble’s key performance drivers of depth of innovation, reliability of service and strength of offering continue to set the company apart from other vendors.

The Frost & Sullivan North American Outbound Dialing 2016 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within the industry. The Award recognises the company's leadership position in terms of revenues or units, as specified. Noble Systems’ client base has grown to more than 22% of the outbound dialler systems market, expanding its lead over the rest of the market in the past year. Of particular note are Noble's innovative solutions for issues that affect the dialling market – including compliance, omnichannel communications, best time to contact and real-time speech analytics, and customer experience management – and its flexible deployment options for organisations of all sizes, as well as its rapidly growing patent portfolio and recognised brand strength.

“For the fourth consecutive year, Noble Systems has achieved a growing share in the outbound dialling systems market and has maintained its spot as the market leader in an ever-more challenging environment,” said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan. “Once again, Noble Systems maintains its strong market leadership in the Outbound Dialling Systems market. The company’s creativity and innovation in providing solutions for outbound dialling and its ability to cater to a diverse client base are just two of the many reasons that it continues to excel in the marketplace.”

Jim Noble, president and CEO of Noble Systems, states, “The Noble Systems team is committed to providing superior outbound, inbound and omnichannel technologies for contact centre organisations. We deliver added value for our clients by offering the most complete customer communications platform available from a single vendor, including our contact management, compliance, analytics and workforce management solutions, and the ability to deploy our systems in either premise, cloud or hybrid models. We are honoured to again be recognised by Frost & Sullivan for our best-in-market solutions, and to be the leading resource for companies looking to improve their customer contact strategies and their customer experience.”
 
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