CCR Magazine

You are here  :Home arrow News arrow Mrs May is Right to be Unequivocal Boards Should Brace for Change
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


Mrs May is Right to be Unequivocal Boards Should Brace for Change PDF Print E-mail
Monday, 18 July 2016
Qualtrics, a leading customer and employee engagement specialist, says failure to capture employee and customer insight, and give it a voice at Board level, is not just a missed opportunity, it is a business risk.   

Qualtrics is warning UK management not to respond to Mrs May's call for customer and employee inclusion on Boards merely by being seen to do so, but by actively reaching out, encouraging and empowering them to argue their case and present their ideas. It is the best way to convince a firm's two most important stakeholders that they are being taken seriously.

Post Brexit, passing fads must give way to solid strategies for companies to compete in a new order, unearthing talent and motivating it to succeed. Mrs May’s victory did not depend on a quota system but on the fact that she was the most suitable candidate for the job.

Says Ian McVey, UK Director, Qualtrics; “Social discourse has liberated the customer and employee. Each is as keen to share opinion in an effort to make things better, but only when it is equipped to listen can management react, and base its competitive strategy on solid learnings, not just guesswork”.

Employee and customer participation is a modern and well tested practise. Management should base its inclusion strategy on a scientific approach to the collection of data, its analysis and distribution across management, in real time. Bosses should always have a pulse on the customer, the employee and the interrelationship between the two.

Firms must treat employees and customers as individuals, include and engage them consistently. Not just around their annual reviews or when they complain.

 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online


CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197