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|State-of-the-art mortgage appointment option available to customers|
|Friday, 17 June 2016|
A state-of-the-art way of customers talking to Nottingham Mortgage Services (a wholly owned subsidiary of The Nottingham) advisers is available in the society’s Chesterfield and Sheffield branches via a video link to their Head Office.
After successfully trialling the service with customers the society has introduced it in two of its busy branches, and anticipates making it more widely available in the future.
The service allows a customer to talk face-to-face with a qualified mortgage adviser via a video link, and to complete a full mortgage application there and then.
Head of Customer Services Tina Hayton-Banks said: “Today our mortgage advisers can look across the whole of the market to find the best mortgage for our customers, regardless of who it is with.
“We already offer the service over the phone and face-to-face in some locations but by using this modern technology we can now extend that face-to-face option to more locations. Customer feedback so far has been excellent.”
Head of Branch Network Gary Womersley added: “Finding our customers the best mortgage from across the whole of the market is something we are passionate about. This is a really exciting development.”
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