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Advanced Customer Experience Could Have Avoided Problems PDF Print E-mail
Thursday, 19 May 2016
In response to inquiries on whether AES’ technology could have prevented issues recently uncovered with “peer-to-peer” and other “new age” forms of lending, AES believes that by using its advanced customer experience science and software tool kit, these problems could have been avoided.

AES’s True™ and PsyBuild™ suites of software products could have applied a unique combination of (i) “psychographic persuasion-“ powered loan application process and disclosures, (ii) highly reliable blocking of lenders from making changes to loan terms and disclosures after consumers have completed the loan application process, and (iii) the automated creation of audit trails. “As the leader in advancing the science of customer experience, AES leads in promoting practices that ensure full disclosure and fairness to borrowers,” said Joseph Konowiecki, President and CEO of AES. He continued, “Our philosophy of integrating into our software sciences from outside the computer industry, including behavioral psychology and linguistics, helps AES deliver powerful holistic consumer protection solutions never before possible.”

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