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Tinubu platform brings business efficiency advantages to QBE Insurance PDF Print E-mail
Wednesday, 17 February 2016

Tinubu Square, the leader in credit risk software solutions, has enabled QBE, the international business insurance and reinsurance specialist, to amalgamate disparate systems onto one platform, allowing all of its employees to adopt shared procedures. 

Tinubu’s Asian operation, which is based in Singapore was instrumental in the delivery of the powerful risk management platform. As a result, customers across the globe now benefit from a consistently high standard of service and the company has improved its efficiency to such an extent that it has cut its development cycle from six months to just 14 days.

QBE selected Tinubu, following a tender process to find a software developer who could not only provide the appropriate technology but would also be knowledgeable about the trade credit insurance industry. Indeed, QBE found that when it looked at the specialist software developers, Tinubu had the clearest understanding of its business and was most intuitive about what was needed and how QBE could best serve its customers. QBE was also impressed by Tinubu’s long experience in the business.

Since Tinubu established its presence in Asia it has had a growing influence in India, China, Hong Kong, and Australia, where QBE’s worldwide operation is headquartered. For QBE this was an influential factor in its decision making process.  After years working with multiple IT systems and governance rules across the 52 countries in which it operates, it was vital to identify an end-to-end solution that would support shared procedures for the whole group and with whom it could work in partnership. Richard Wulff, Group General Manager, Credit & Surety at QBE, said: “An important focus for an international organisation like QBE was to get everyone on a shared platform with a common set of procedures in order to boost efficiency and ensure uniformity towards our customers. Previously each geography had slightly different ways of working, resulting in a lack of efficiency.”

The implementation of Tinubu Square’s Credit Insurance Suite (CIS) cloud platform was carried out within a short time-frame and provided QBE with a secure IT system that required no maintenance or infrastructure costs. Two of the key aims for QBE were to get closer to customers and distribution partners and to improve risk selection, which required a good level of clarity – the Tinubu platform has delivered on both of these requirements.

One of the criteria for the new platform was that it would deliver business value by addressing product portfolio management, new product launches, and geographical development. It was important for QBE that it could gain clarity over its portfolio, and introduce products in a more timely way, regardless of the location.

“We also needed to introduce new products without the long development cycle of our old system,” Wulff said. “By implementing Tinubu we shortened this cycle from around six months to less than two weeks. We have also cut the timing required to launch activities in new countries. In Dubai, for example, we were up and running from an IT perspective within a month. In our old world that would have been unthinkable.”

Automating administrative tasks has made QBE more efficient which has helped it to gain in productivity levels, and its underwriters now have more time to go out and meet with the people who really matter to the insurer: its clients and partners.

Jérôme Pezé, founder and CEO at Tinubu Square, said: “We are honored to have been chosen by QBE in Australia for the deployment of our global SaaS solution for their trade credit activities. QBE was an early adopter of the digitalization of trade credit processes and as a result has gained a decisive competitive advantage in its domestic market and a unique deployment capability for its international activities."

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