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Agilisys receives top industry accreditation for its debt collection service PDF Print E-mail
Tuesday, 16 February 2016

Agilisys’ three-time award winning Revenue Collection service has been accredited by the Credit Services Association (CSA) in recognition of its professional standards of debt collection and customer care.

The Collector Accreditation Initiative (CAI) is awarded to debt collection organisations whose collectors demonstrate knowledge of the sector’s regulatory compliance requirements.

Agilisys Revenue Collection staff were tested on their knowledge and understanding of the Financial Conduct Authority regulatory framework, data protection and consumer credit law.

To be awarded the certificate, 70% of collectors must complete the knowledge test and obtain an 80% score to pass. The Agilisys revenue collectors that took the test passed with an average score rate of 90.1%.

A spokesperson from the CSA said: “I am delighted to formally congratulate Agilisys Contact Services on gaining CAI ‘Company Accreditation’ status. This status demonstrates the professional standard of Agilisys and its collectors, benchmarked against the highest industry standards.”

Sean Gallacher, Contact Centre Delivery Director at Agilisys, who oversees the Revenue Collection service added: “We are delighted with our accreditation and extremely proud of the employees who have taken part in the initiative. Following our recent award for excellence in debt management by the Institute of Revenues, Rating and Valuation, this accreditation further demonstrates our commitment to compliance and ensuring the best possible service for our valued customers and clients.”

The CSA is the only national association in the UK for companies active in the debt collection and purchase industry. The CSA’s Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services Members provide. They work closely with the Regulator for consumer credit, the Financial Conduct Authority (FCA), and other industry regulators to continually update the Code of Practice in line with the latest regulatory developments.

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