CCR Magazine

Subscribe Here
You are here  :Home arrow News arrow FLA launches project to assist members dealing with vulnerable customers
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines

Headlines

 
Commercial Credit News

Headlines

 
FLA launches project to assist members dealing with vulnerable customers PDF Print E-mail
Thursday, 11 February 2016

The Finance & Leasing Association (FLA) has begun a programme of work to help its members identify and support vulnerable customers.


FLA members already work hard in what is a notoriously difficult area of customer service. The plan is to create an information hub to capture and share good practice across the industry, including topics like Powers of Attorney and Data Protection.

Fiona Hoyle, Head of Consumer and Mortgage Finance at the FLA, said: “Sharing best practice will spread the knowledge of successful ways of identifying and serving vulnerable customers, and will support our members as they develop their own programmes.

“The project will also allow FLA members access to case studies covering a broad range of subjects, including how the Financial Ombudsman Service approaches vulnerability.”
 

 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online

CSA

subscriptions

CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


 

Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road
Southend-on-Sea
Essex
SS1 1EP

Registered in England No: 05483197