CCR Magazine

You are here  :Home arrow News arrow Research cites workplace adjustments and organisational values as biggest aids to disabled employees
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


Research cites workplace adjustments and organisational values as biggest aids to disabled employees PDF Print E-mail
Wednesday, 09 December 2015

New research carried out by Business Disability Forum (BDF) finds good workplace adjustment processes and organisational values to be the most important aids to the retention of disabled employees.

The second stage retention report follows-on from research released by BDF in July 2015 involving 145 employers nationally about the extent to which organisations have in place the types of practices associated with good retention and development of employees with disabilities and long term health conditions.

The report, entitled: State of the Nation: Retaining and developing employees with disabilities – Stage 2; was commissioned by BDF and supported by de Poel Community, EY, Royal Mail, Lloyds Banking Group, Department of Works and Pensions, Equal Approach and Remploy Employment Services.

Delving into the employee perspective, the second stage research involved 352 employees from across large private and public sector employers and compares the findings with employer perspectives to gain a more in-depth understanding of the biggest barriers and most effective aids in this area.

Key findings are that disabled employees prioritise workplace adjustments as fundamentally essential to their retention, with 1 in every 2 disabled employees stating this is the single most important aid to their retention and development.

Of concern however, is the degree to which disabled employees are less confident about the functioning of their workplace adjustment processes than non-disabled colleagues and employers. More than 3 in 10 disabled employees do not think that their organisation understands their legal obligations regarding workplace adjustments. Furthermore, close to 3 in 10 disabled employees did not know where to access advice about appropriate workplace adjustments from within their organisation and more than half did not know where they can access advice outside the organisation.

When contrasted with employer views, this is deeply troubling as 83% of employers felt that employees could easily access advice regarding adjustments.

The report also uncovers significant differences in perceptions about the visibility of disabled role models, with disabled employees much less likely to identify disabled role models in their organisation (30%) than non-disabled employees (46%).

Despite these differences, overwhelmingly, all employers and disabled and non-disabled employees identify that the skills and confidence of line managers is the single biggest barrier to the retention and development of disabled employees. As with their employers, just over half of employees reported this as the largest barrier to their retention and development. In the same way, more than half of all employers and employees also identified how fundamentally important organisational values are to whether there is good retention practice.

Commenting upon the research, George Selvanera, Director of Policy, Services and Communications at BDF said: “It is encouraging the extent to which disabled employees largely point to the same factors as affecting their retention and progression as their employers. The skills and confidence of line managers being especially significant. At the same time, disabled employees place even more priority on adjustment processes that deliver the right adjustment quickly and to having opportunities for targeted development such as coaching and mentoring to build their skills and confidence.

“This research reminds us that giving visibility to disability and equipping line managers and HR professionals with the skills, confidence and tools to help disabled colleagues succeed and grow are fundamental for any organisation seeking to say they are disability confident.”

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online


CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197