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National Credit Regulator raids debt counsellors operating call centres in the Western Cape PDF Print E-mail
Friday, 20 November 2015

The National Credit Regulator (NCR) in a special operation conducted raids on 11 debt counsellor firms in the Western Cape, who operate call centres.  It has come to the NCR’s attention that certain debt counsellors may be misrepresenting the nature and purpose of debt counselling to consumers, marketing it as a payment holiday or simply a means to reduce monthly debt repayments.

Jacqueline Boucher, Acting Manager: Investigations & Enforcement at the NCR says the focus of this operation was primarily on debt counsellors who operate call centres, to determine if there is compliance with the National Credit Act and to ensure that debt counselling is not being conducted by the call centre agents who are not registered as debt counsellors as this is a contravention of the National Credit Act”, she added.

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