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|An average of 33 working days a year is lost to working with outdated government online services|
|Wednesday, 23 September 2015|
UK businesses report spending more than a working month a year grappling with outdated government digital services, says a new study launched by global technology company EMC. Business leaders estimate five hours could be saved each week if the services were brought in line with the types of modern application commonplace in the private sector. Sixty two percent of respondents who access services online said that online services from government lack the ease of use and features commonplace with popular digital apps from Facebook to Amazon and beyond. EMC polled a nationally representative sample of 614 UK business decision makers via market research firm Opinium for its ‘Future of a Digital Government’ study.
Businesses also demanded additional digital services in key areas, including business support (39 percent) such as government funding, and health and safety (34 percent) including updates on the latest hygiene and safety regulations. Whilst online tax services saw the heaviest use by UK businesses, it was voted as the area in most need of drastic improvement (31 percent). Over the next two years, businesses want the following services to be introduced:
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