CCR Magazine

Noble Systems, a global leader in unified contact centre technology, is the recipient of TMC’s “2015 Contact Center Technology Award” for its Noble Messaging Management Console. TMC is global, integrated media company.

Noble’s Messaging Management Console allows companies to manage multichannel campaigns and content for auto-delivery of email and short message service communications (SMS). The Console applies user-defined rules to determine whether messages should be sent to specified contacts based on business rules and Do Not Contact (DNC) screening, to help ensure contact compliance. Users can define messages to be sent to individual contacts as a result of disposition codes or to groups of contacts via batch distributions, as well as the frequency with which they are sent.

Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says: “Communicating with customers using Email and SMS text messaging is a growing priority for many organisations, as they implement new contact strategies to provide more proactive and responsive service. We are honored for TMC’s acknowledgement our ongoing commitment to help companies improve the customer experience in today’s multichannel environment”.

“Congratulations to Noble Systems for being awarded a 2015 CUSTOMER Contact Center Technology Award. The Noble Messaging Management Console has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience”, said Rich Tehrani CEO, TMC. “We’re pleased to recognise this achievement”.

This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honours vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries.

(Source - Noble Press Release)