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|FCA: Firms making good progress in handling unauthorised transactions|
|Tuesday, 28 July 2015|
Research into how claims are handled for unauthorised transactions (when a payment is made from a consumer’s account without their consent) found that firms are making good efforts to deliver fair outcomes for consumers. A thematic review into the issue by the Financial Conduct Authority (FCA) found firms tended to err on the side of the customer and handled complex claims on a case-by-case basis.
Linda Woodall, acting Director of Supervision - retail and authorisations, said:
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